If your venue offers group membership packages (Couple, Family, etc), then this guide provides the steps the main contact will take to purchase this type of membership.
NOTE: Please ensure your postcode is in 4 digits in your account details. Otherwise, you will encounter an error when trying to purchase your membership.
Following A Payment Request
If you have members within the membership package and have sent them a payment request, then they will need to follow the steps below.
The admin will need to ensure that during the import process all group members have been added correctly or they can be manually added at a later date.
Step 1:
The main contact would have received a payment request email, where they will need to click on the 'Apply Now and Activate Membership' link. They will then be taken to the sign-in page.
If they haven't got a ClubSpark login, then they can follow the steps within our Registering To ClubSpark support guide.
Step 2:
Once they have signed in or register, they will be taken to the following page:
Here they will need to click on 'JOIN NOW' or 'RENEW NOW' where they will be able to make payment for their membership.
Step 3:
Once they have clicked on the 'JOIN NOW' or 'RENEW NOW' button, they will be taken to the payment screen where they will need to select how they wish to make their payment.
Head to Step 4 for Stripe Payments
Head to Step 5 for offline payments (Cash or Other)
Step 4:
If you provide Stripe as a payment option, then the member will see the following overlay:
Here they will need to enter their card details to make payment.
Head to Step 5
Step 5:
If you provide offline payment options, and the member selects this option, they will be taken to the following page:
They will also be taken to this page if they have paid via Stripe.
Please Note: If they have chosen an offline payment option, it will be your responsibility as an admin to update the membership record once payment has been received. Online payments will be automatically updated within the platform.
Purchasing A New Membership via Your Venue's Website
If a new member head to your website and they are looking to join one of the group membership packages that your venue has on offer then they will need to follow the steps below:
Step 1:
They will first head to your website, where they will be able to view all the membership packages that you have available:
Here they will need to click on the 'Join Now' button for the group membership that they would like to join.
Step 2:
Here they will need to either sign-in to their ClubSpark account, or register to the platform.
Step 3:
Once they have signed in or registered, they will be taken to the following page:
Here they will need to enter their own information as well as accept your terms and conditions.
Step 4.1:
Once they have entered their details, they will then proceed to the next page where they will select everyone who will be a member within the package. They will also need to select themselves if they are also going to be a member.
If they do not select themselves, they won't be a member of the package and will only appear as the main contact.
Step 4.2:
To add a member to the group, the main contact will need to click on '+Add A New Member' where they will see the following:
They will need to do this for all the members that will be joining them within the membership.
Step 4.3:
Once they have entered and selected all the members who will be in the membership package, they will then be able to continue to the payment screen by clicking the 'Continue' button.
Step 5:
Here the member will be taken to the payment screen, where they will be able to select from the payment methods that you set up when creating the membership package.
Head to Step 6 for Stripe payments
Head to Step 7 for offline payments.
Step 6:
If the member chooses to make payment via Stripe, the following overlay will appear where they will need to enter their card details:
Head to Step 7
Step 7:
Once the member has made their online payment or has chosen to make payment via an offline method (cash, or other) they will be taken to the following screen:
Please Note: If they have chosen an offline payment option, it will be your responsibility as an admin to update the membership record once payment has been received. Online payments will be automatically updated within the platform.
Once a member has joined a membership, be that from a payment request, your website or they are a renewing member or existing member, then the administrators on the venue's account will receive a notification email like the following:
Please Note: That at this point, only the main contact will be showing as a registered member (with a login to ClubSpark); if you wish for the other members within the group to be able to log in and book their own courts, then they can do so by sending them an invite to register, you can follow the steps within our Inviting Group and Junior Members.