This guide outlines how you can cancel a players booking.
If a participant chooses to cancel their booking, or you need to cancel a book for any reason you can do so within the admin area of the platform.
Step 1:
You will first need to head to the Coaching Module and locate the course the participant it booked on.
Step 2:
Once you have located the participant, you will need to click on their name, where you will be taken to the following page.
Step 3:
Here you will need to click on the 'Status' drop-down and change the booking from 'Active' to 'Cancelled'. This will also free up space on the course/class for another participant to book or for you to invite someone from your waiting list.
Please Note: Changing a participant's booking to 'Cancelled' will not automatically refund them. You will need to manually trigger a refund and can do that by following this guide here .