Adding, Editing Or Removing An Administrator At Your Venue – ClubSpark

There are various Administrator Roles available in ClubSpark that you can assign to members of your organisation. These roles allow others to make changes to your ClubSpark account, within their specific role. You will need to be a full administrator to do this task.

To add an administrator on Clubspark, you will need to have administrator access. You may need to check with the lead (Super) Administrator who set up your club's Clubspark venue account if you do not have the correct access.

Please note: all roles will allow access to the contacts module as well as the module selected (apart from the booking sheet, website and coaching register admin)

Please see each admin role below:

Administrator Roles
Super Administrator	The super administrator has the same rights as the administrator role, but it can also revoke administrator role rights. You can have more than one super administrator on the account.
Administrator	The administrator role has full rights including managing the facility profile and payment details. Users with this role will automatically inherit all of the module level roles below.
Booking Administrator	The booking administrator role has access to the court booking module admin pages, can book as an administrator, and has access to the contacts module. They will receive emails related to court bookings and be able to make refunds.
Booking Sheet Administrator	The booking sheet administrator can carry out all admin functions on the booking sheet but cannot access the admin area. Please note for this to appear you must have the 'On behalf of booking' feature turned on.
Contacts Administrator	The contacts administrator only has access to the contacts module. They can add, remove, edit, and email contacts.
Membership Administrator	The membership administrator only has access to the membership module. They can create, manage membership packages as well as view and manage members within packages. They will also have access to the contacts module.
Discounts Administrator	The discount administrator only has access to the discount module. They can create, amend and remove discounts and credits. They will have access to the contacts module.
Coaching Administrator	The coaching administrator has access to the coaching module admin pages. They can create, amend, and remove programmes. They will receive emails related to programmes, including registration confirmations, and be able to make refunds. They also have access to the contacts module. NOTE: DO NOT GIVE BOTH COACHING ADMIN AND COACHING REGISTER ROLE - it will cause a fault as the roles contradict each other. Choose one.
Coaching Register Administrator	The coaching register administrator has access to coaching registers that they're listed as 'Head Coach' or part of the coaching team. They will NOT be able to CREATE or EDIT courses, camps and categories. They do not have access to the contacts module.
Website Administrator	The website administrator has access to the website module admin pages, can create, amend, and remove content on the website. They do not have access to the contacts module.
Payments Administrator	The payments administrator has access to the payments module to manage products and any orders. They will also have access to create new stripe accounts, delete stripe accounts, create subscriptions, see the subscriptions, cancel subscriptions. They will be able to make refunds. They also have access to the contacts module.

Note:
In 2024- The events administrator has been removed. To access the events module you need to have coaching administrator role.

In 2025 - The Add-on administrator role was removed. To access the products and orders feature, you will need the payments administrator role.

We have split this article into 3 sections to help you easily find the relevant section:

Add an Administrator:

Step 1: Click the 'Administrator' tab on the left side of the screen:

Step 2: Click the blue 'Add administrator' button:

You'll then need to choose whether this person is a 'New contact' (i.e. they're not listed within your contacts module) or an 'Existing contact' (can be found in your contacts module), if they're a new contact, fill in the below form:

For existing contacts, you can search by name and select the applicable person in the dropdown menu.

Step 3: Choose the admin role (tick box) you wish to apply:
Depending on your set up and modules access, you will only see the administrators available to you.

Step 4: Click 'Save' at the bottom of the page.

Edit Administrator Rights:

Step 1: Click 'Administrators' module on left side of the screen.

Step 2: Select the person you wish to 'edit' rights for and select 'Options' and then 'Edit contact'

Scroll down to the 'Administrator Roles' section and untick any options they shouldn't have and add the correct one.

Step 3: Click 'Save contact' at the bottom of the page.

Remove Administrators/Admin Rights:

Please note: Only super administrators can remove admin rights from an individual/contact.

Step 1: Click 'Administrators' on the left hand side of the screen.

Step 2: Select the person you wish to remove.

Step 3: Choose the 'Options' button and then 'Edit contact'

Step 4: Untick all the admin role/notifications they have and select 'Save contact'.

How does an admin accept the invite?

For new contacts, an invitation will be emailed to them. The contact should follow the link in the new email they will receive from ClubSpark, to "Register" with your venue as an administrator.
Existing contacts will also receive an email asking them to "Sign in" to access their new administrator rights.

Please Note: Existing contacts will need to completely sign out of previous ClubSpark sessions (sign out and close down browsers) before clicking on the link in the email. If existing ClubSpark sessions remain open whilst following the link, the new administrator rights won't be accessed.

After clicking on the link in the email - existing contacts will now be able to "Sign in" (as before) and access the 'Admin area' by clicking on their name in the top right-hand corner of your Club's website and selecting 'Admin area' from the drop-down menu.

Removing/Editing An Admin

Please Note: Only Super Administrators can do this. If you are not a Super Administrator and would like an Admin removed/deleted, please contact tnzsupport@clubspark.com where a member of the team will be able to assist further.

Step 1:

First, go to the 'Administrators' module on the left-hand side in the Admin area.

Step 2:

Click on the name of the administrator you would like to edit/remove.

Step 3:

Select 'Profile options' and then 'Edit contact'.

Step 4:

Scroll down the page to 'Administrator Roles'.

Here you can tick the relevant box to give the administrator another role or untick the box to remove. To remove an administrator untick all boxes and select 'Save contact'.

Our old admin has left, and we don't have access to the ClubSpark admin pages. What do we do?

If this happens, the easiest option is to ask them to log in and grant access to someone else, following the steps above. However, if this is not possible, then please contact tnzsupport@clubspark.com, and we will attempt to resolve this issue.

We may require identification to override this due to GDPR. Our advice is always to have more than one person with admin access.

Note: In 2024- The events administrator has been removed. To access the events module you need to have coaching administrator role.

In 2025 - The Add-on administrator role was removed. To access the products and orders feature, you will need the payments administrator role. We have split this article into 3 sections to help you easily find the relevant section: