Adding, Editing Or Removing An Administrator At Your Venue

There are various Administrator Roles available in ClubSpark that you can assign to members of your organisation. These roles allow others to make changes to your ClubSpark account, within their specific role. You will need to be a full administrator to do this task. 

For example, if you decide to assign full 'Administrator' rights to a member, they will be able to make changes to all areas of your ClubSpark account. A 'Booking Administrator' can only make changes to the Bookings module, a 'Contact Administrator' can only make changes to the Contacts area, and so on.  

Administrator Roles
Super Administrator	The Super administrator role has the same rights as the Administrator role, but it can also revoke Administrator role rights.
Administrator	The Administrator role has full rights including managing the facility profile and payment details. Users with this role will automatically inherit all of the module-level roles below.
Booking Administrator	The Booking role has access to the court booking module admin pages, can book as an administrator, and has access to the contacts module. They will receive emails related to court bookings and be able to make refunds.
Contacts Administrator	The Contacts Administrator only has access to the contacts module. They can add, remove, edit, and email contacts.
Membership Administrator	The Membership role only has access to the membership module- They can create, and manage membership packages as well as view and manage members within packages.
Events Administrator	The Events role has access to the events module. They can create and amend LTA events and custom events. They also have access to the contacts module.
Coaching Administrator	The Coaching role has access to the Coaching module admin pages.  They can create, amend, and remove programmes. They will receive emails related to programmes, including registration confirmations, and be able to make refunds. They also have access to the contacts module.
Coaching Register Administrator	Limits a users access to the programs and sessions that they’re coaching on
Website Administrator	The Website role has access to the website module admin pages and can create, amend, and remove content on the website. They also have access to the contacts module.

Adding An Admin To Your Account

Step 1:

In the Admin area of your account, click on the 'Administrators' Module on the left-hand side. 

Step 2:

Click the 'Add administrator' button on the top right

Step 3:

Then choose one of the following:

a) Fill in the details as required (this option is for a new contact, not already registered), or;

b) Click on the 'Existing contact' button and type in a name to lookup from your Contact list.

Step 4:

Tick the box corresponding to the Administrator role you wish to assign to your new/existing contact.

Remembering that the 'Administrator' role will give a user full admin rights. The 'Super Administrator' role has the same rights as the Administrator role but can also revoke Administrator rights. All the other administrator roles will give a user admin rights to the corresponding module.

Step 5:

Click 'Save'.

An overlay will appear - "An invitation has been sent to the new Administrator."

How does an admin accept the invite?

1. For new contacts, an invitation will be emailed to them. The contact should follow the link in the new email they will receive from ClubSpark, to "Register" with your venue as an administrator.
2. Existing contacts will also receive an email asking them to "Sign in" to access their new administrator rights.

Please Note: Existing contacts will need to completely sign out of previous ClubSpark sessions (sign out and close down browsers) before clicking on the link in the email. If existing ClubSpark sessions remain open whilst following the link, the new administrator rights won't be accessed.

After clicking on the link in the email - existing contacts will now be able to "Sign in" (as before) and access the 'Admin area' by clicking on their name in the top right-hand corner of your Club's website and selecting 'Admin area' from the drop-down menu. 

Removing/Editing An Admin

Please Note: Only Super Administrators can do this. If you are not a Super Administrator and would like an Admin removed/deleted, please contact [e-mail] where a member of the team will be able to assist further.

Step 1:

First, go to the 'Administrators' module on the left-hand side in the Admin area.

Step 2:

Click on the name of the administrator you would like to edit/remove. 

Step 3:

Select 'Profile options' and then 'Edit contact'.

Step 4:

Scroll down the page to 'Administrator Roles'.

Here you can tick the relevant box to give the administrator another role or untick the box to remove. To remove an administrator untick all boxes and select 'Save contact'.

Our old admin has left, and we don't have access to the ClubSpark admin pages. What do we do?

If this happens, the easiest option is to ask them to log in and grant access to someone else, following the steps above. However, if this is not possible, then please contact [e-mail], and we will attempt to resolve this issue.

We may require identification to override this due to GDPR. Our advice is always to have more than one person with admin access.