To purchase a membership package from a ClubSpark site. The club will present a number of different options.
This article provides the steps on purchasing a membership package and paying by direct debit via ClubSpark.
Step 1: First in the membership page on the website, select the membership package you wish to purchase. Click Join Now. If your club has offered an option to Pay in Full or Pay Monthly, select the pay monthly and then click Join Now.
Step 2: If you are already a member or have a ClubSpark account, sign in with your email. If you are new to ClubSpark, you will need to create a new account - Click Here.
Step 3: Once logged in - it will automatically populate your details, as the Purchaser. Confirm the details and agree to the T&Cs and the continue to the Members Details.
Step 4: On this page, if the membership is for yourself you can select yourself, if it is for another person, you can add a new member. Then select the member this package is for and Continue to Add Ons or Continue to Payment.
Step 5: Add Ons are products or additions to the membership that are available as per the club. Select the add on by selecting the quality, if required and then continue to payment.
Note: not all memberships will have Add Ons, this is an option as per club.
Step 6: Review and Pay - this page you will see the summary of the costs. You will need to add a credit card or select the card you have if you have already added one and chosen to store it.
If your club has provided the option for you, you can choose when the payments would be taken, ie. 1st or 14th of the month, or pay today.
Step 7: Confirm Payment
Step 8: A confirmation page will be shown.
FAQ:
Q: I no longer want to continue to pay my direct debit, how do I stop it?
A: There are two ways to cancel your direct debit.
1 - you contact your bank, most banks will allow you to cancel via your internet banking and cancel the direct debit. The venue will be in informed that the direct debit has been canceled.
2- you contact the club admin and ask them to cancel your membership.
Once the membership is canceled in either of these scenarios, both you the member and the clubs administrator will be in informed that membership is canceled via the email that is on file.
Please note - if you cancel the direct debit payments during a fixed term membership, the venue may contact you for the remaining payment, as per the terms and conditions of the venue.
Q: My bank account has been compromised and my card has been blocked. What will happen to my payments?
A: If your card is blocked, this will cause the direct debit payments to fail. You will recieve an email from Stripe with a link to update your payment method. Your venue admins will also be contacted by the payment provider to inform them the payment failed and the reason.
Below is an example of an email that will be sent:
Q: What happens if payments fail?
A: As above, if your payment failed you will receive an email as will the venue, the venue will attempt up to 3 times to collect the payment, if all these fail, the venue will cancel your membership. Please note - if you cancel the direct debit payments during a fixed term membership, the venue may contact you for the remaining payment, as per the terms and conditions of the venue. We advise you to reach out to your venue directly.